All prices are in Canadian dollars.
Free shipping for orders over $100 pre-tax to Canada and the United States.
For orders less than $100 pre-tax, shipping to Canada is $10.
For orders less than $100 pre-tax, shipping to the United States is $15.
Shipping outside of Canada and the US:
(Please note the minimum order value for an order shipped outside the US and Canada is $100.)
Shipping to Europe zone 1 is $30: This includes Andorra, Austria, Belgium, Czech Republic, France, Finland, Germany, Greece, Greenland, Hungary, Northern Ireland, Republic of Ireland, Italy, Lichtenstein, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Scotland, Spain, Sweden, Switzerland, United Kingdom and the Vatican City.
Shipping to Mexico is $40.
Shipping to Japan, Singapore, and Hong Kong is $40.
Shipping to Australia and New Zealand is $50.
Shipping to Europe zone 2 is $60: this includes all European countries not listed above.
Shipping to the Middle East, Africa, South America, Central America and all other countries not listed above is $60.
All packages are sent by FedEx, UPS, or Canada Post and are tracked and insured.
If the ship-to address is a Canadian PO box, your order will be shipped via Canada Post. We are not able to deliver to American PO boxes at this time. If your address needs to be updated for any reason after your order has shipped you will be charged a $15 fee prior to delivery.
Please see our returns policy page for more information on how to process a refund.
Regular priced shipments take 2 - 6 business days within North America, 4 - 10 business days to Europe, 5 - 15 business days to the rest of the world. Sale items sometimes take slightly longer. Please note that during busy times of year, shipping times may be longer. We are not responsible for delays due to customs. Norvegr duvets and pillows take approximately 3 weeks to arrive: 2 weeks for production and 1 week for shipping. Norvegr duvets and pillows ship directly from Norway.
Orders with a value less than $800 that are being shipped to the US are not eligible for duties and taxes, more on this here. Customers are responsible for paying any duties, taxes, and brokerage fees, if applicable. Please note that in the event of a refund or exchange, customs and taxes will not be refunded by The Sleep Shirt, these must be claimed from the agency they were paid to.
Please note that our business is headquartered in Vancouver but also operates out of Montreal, therefore customers ordering from BC will be charged PST as well as GST, and customers ordering from Quebec will be charged GST and QST. Packages will be shipped from Ontario.
Should you experience any shipping delays, please contact us on email@example.com and we will investigate the status of your package.
If your package is urgent, please contact us on firstname.lastname@example.org and we can offer you faster shipping options using courier companies. Be sure to contact us before you have placed your order, or immediately after the order has been placed.
Please note that if you missed a package and do not contact the courier or postal company to organize redelivery, the item may be sent back to us. If this is the case, you will be responsible for the return shipping charges, the shipping charges to redeliver the package to you, as well as a $10 processing fee. If you know you are going to miss a package, please let us know in advance and we can try and deliver at a later date. If the package is already en route, use the tracking number to contact the company and ensure that you do not miss your package. We can attempt to assist you if you missed a package, do not hesitate to contact us. The Sleep Shirt and Into The Bedroom cannot redirect a package to a different address once it has been shipped.
We attempt to keep our stock levels up to date, but occasionally a customer orders an item that is already out of stock. In the event this happens, we will contact you with a suggestion of an alternative or offer a refund. If these are sale items, only the item that is out of stock will be eligible for a refund. The rest of the order will be shipped.
If a package is late or has not arrived, please check the tracking information you were provided with when the item was fulfilled. If you are unsatisfied with the information provided on the shipping website, please contact us at email@example.com. Investigations can take up to five working days, and if the package is not located by then, we will offer you a replacement product. If a replacement is not available, you will be offered a substitution or a refund. Please note that we cannot begin an investigation until the day after the package was scheduled to arrive.