Refund policy

GUIDELINES FOR REFUNDS AND EXCHANGES


Sometimes, things just don’t work out. Here’s what to do. 

  • We accept any unworn, unwashed, unaltered, or unused full priced clothing for a refund or exchange within 14 calendar days from the date of purchase. Some exceptions may apply – please see below. 
  • All refunds, exchanges, or returns must be initiated within 14 days of purchase.
  • We do not accept returns or exchanges that are not pre-approved by email.
  • Shipping fees are not refunded. If your order qualified for Free Shipping, $25 shipping fee plus $25 return shipping fees will be deducted from your refund as well as any duties and brokering fees incurred. See more details below for US returns. 
    In the case of an exchange we will deduct the return shipping fee of $25 only. 
  • Items bought on sale are final sale. 
  • Exchanged items are final sale.
  • Gift cards are final sale.
  • All sample sale bundles and mystery bundles are final sale.
  • We cannot apply a discount code or store credit to an order which has already been placed. If you are having trouble applying a discount code to your order, please send us an email before you place your order and we can assist you.
  • Items bought with the newsletter discount code or influencer discount code of 20% or less are eligible for exchanges only, items bought with any other discount codes, credit notes, or Sleep Shirt points are final sale. Items that qualify for exchange only will be charged $25 to offset the additional shipping charges incurred for the exchange.
  • All items must be returned in sellable condition (new and unworn), in their original packaging with all original hang tags attached.
  • When returning items, please note your tracking number. Returns must include the customer order number and RA number, if one has been provided.
  • Once a return is authorized by email, the item(s) must be returned within 14 days in order to be eligible for a refund or exchange.
  • When shipping goods to us from outside of Canada, please ensure you mark the items as a return with a low value and choose a service so that we do not incur any duties, taxes, or brokerage fees (usually charged if you ship using a ground service.) You will be responsible for any fees that are incurred during the returns process.
  • We reserve the right to refuse an exchange or return if the item is no longer in sellable condition.
  • It can take up to 15 business days to process a return. If your goods have been received more than 15 business days ago, please contact us at info@thesleepshirt.com, to enquire about your return status.
  • A $25.00 charge is deducted from your refund to help cover the return shipping fees and restocking the item. If your order qualified for Free Shipping an additional $25 will be deducted to cover the initial shipping of the order. 
  • We do not offer price adjustments.
  • For orders placed from outside of Canada that incurred import fees and sales taxes, these fees and taxes are non-refundable through The Sleep Shirt.  You may be able to recover these by directly contacting your local customs bureau, a customs broker, or the organization to whom you paid them to. 
  • An item can only be exchanged once. We do not offer exchanges for item(s) that were sent out as part of an exchange. Items purchased with a credit note that was issued as part of an exchange are final sale.
  • Please note that credit notes issued as part of an exchange cannot be combined with other promotions that require the use of a code. Only one code can be applied to each order.
  • If a product was damaged or shipped incorrectly, please contact us within 7 days of receiving the item at info@thesleepshirt.com to arrange for a replacement item. In order to process damaged goods, we require a photo of the damage to the garment, as well as all of the packaging. There will be no charge for shipping on damaged or replacement orders, provided we are contacted within 7 days of its arrival. We are not responsible for damage that takes place after the package is in the customer's possession.

U.S. REFUNDS & EXCHANGES

To make cross-border shopping simple, The Sleep Shirt covers all import duties and brokerage fees for shipments to the United States.
These charges are paid by us directly to U.S. Customs and are non-recoverable once the goods have entered the country.

If you decide to return an order, the amount of these non-recoverable import fees - typically 35 % of the order value, (minimum of USD $100), will be deducted from your refund or store credit.
Shipping charges are also non-refundable.

We appreciate your understanding that these duties and taxes are government-imposed and cannot be refunded to us or to you once the shipment clears U.S. customs.

EUROPEAN UNION: REFUNDS & EXCHANGES

If you purchased full price or discounted merchandise and wish to return it, you are legally entitled to do so if you contact us within 14 days of receiving your package. Please send us an email with your order number and we will send you instructions. You will be expected to return the item to us using a shipping method of your choice, and you will be responsible for any duties or import fees. The customer is responsible for all costs associated with returning the goods to Canada. Once we have received the item you wish to return, we will issue you a credit note or refund you the cost of the item. Shipping costs will not be refunded. 

Refund guidelines for the European Union:

  • All refunds, exchanges, or returns must be initiated within 14 days of receiving the order
  • We do not accept returns or exchanges that are not pre-approved by email.
  • Shipping fees are not refunded.
  • All items must be returned in sellable condition (new and unworn), in their original packaging with all original hang tags attached.
  • When returning items, please note your tracking number. Returns must include the customer order number and RA number, if one has been provided.
  • Once a return is authorized by email, the item(s) must be returned within 14 days in order to be eligible for a refund or exchange.
  • When shipping goods to us from outside of Canada, please ensure you mark the items as a return with a low value and choose a service so that we do not incur any duties, taxes, or brokerage fees (usually charged if you ship using a ground service.) You will be responsible for any fees that are incurred during the returns process.
  • We reserve the right to refuse an exchange or return if the item is no longer in sellable condition.
  • It can take up to 20 business days to process a return. If your goods were received more than 20 business days ago, please contact us at info@thesleepshirt.com, to enquire about your return status.
  • We do not offer price adjustments.
  • For orders placed from outside of Canada that incurred import fees and sales taxes, these fees and taxes are non-refundable through The Sleep Shirt. You may be able to recover these by directly contacting your local customs bureau, a customs broker, or the organization to whom you paid them.

REFUSED OR UNDELIVERED PACKAGES

Please note you are responsible for following the tracking of your package and alerting us if there are any delays or issues. You will receive a tracking number when your item ships and you are responsible for ensuring that you are home to receive your package or available to pick up the package from a local collection point. Please contact us if you have not received a tracking number within 5 business days of placing your order.

Packages that are refused by the customer or a person at their address will be considered abandoned and are not eligible for a refund or replacement. If you fail to pay the duties and import fees, or you do not respond to delivery or pick-up requests from the delivery company or ourselves, your package will be considered abandoned and will not be eligible for a refund or replacement. The customer is responsible for following the tracking and responding to any updates about collecting the package at a pick up point. If you think you are going to miss your package or will be unable to collect it, please contact us and we will do our best to assist you.

Please note that any returns sent directly to our warehouse without prior approval from The Sleep Shirt will not be accepted. Please make sure to contact info@thesleepshirt.com for prior approval before returning an item.

NON-RESPONSIVE COMMUNICATIONS

We reserve the right to refuse a refund, exchange, or replacement on any item if the customer is unresponsive to emails or other communications. Please respond to all communications from The Sleep Shirt within two weeks; all offers are rescinded if we do not receive a response within this time frame.

Still have questions? Please contact us at info@thesleepshirt.com.